Will My Seats Be Together? (and other FAQs)

What Will My Discount Ticket Look Like?
When you purchase discount tickets, you are actually buying a voucher with a unique confirmation number that you exchange for an admission ticket at the venue’s Box Office, generally within two-hours of the event’s start time. You purchase guarantees your admission; however, specific seat locations may not be assigned until you pick up your tickets. All sales are final. No refunds, transaction cancellations or exchanges will be issued.

Will My Seats Be Together?
Yes! Even though ShowUp.com doesn’t assign specific seats when you buy a discount ticket, the theater understands that you want to sit with your friends and family and will arrange for your seats to be together. For groups of 6 or more, some separation of seating may be necessary but every effort will be made to keep your group in generally the same area. Seats purchased as part of a group will never be placed in the theater as a single.

What about General Admission Seating?
Some theater companies don’t assign specific seats and admission is on a first come/first seated basis. Unless otherwise noted, your discount ticket will provide you the same opportunity for seating as the rest of the audience.

What about Seating for the Disabled or People Needing Special Assistance?
Many venues offer disabled seating areas to accommodate patrons with specific needs. Patrons are advised to contact the venue directly and in advance to confirm the availability of disabled seating or for other accessibility services before purchasing discount tickets.

How Can I Find Out About Future Last-Minute Offers?
Sign-up to receive Youve Got Shows! and you’ll receive weekly e-mail announcements of discount tickets and special offers from ShowUp.com. (We promise that we will never share your contact information and you may easily remove yourself from the list at any time.)

Where Can I Find Information about Theatre, Music, Dance, Art, Festivals and Other Events?
Visit ShowUp.com to find the complete calendar of everything fun to do throughout the Greater Phoenix region. You may also subscribe to our other newsletters, “Family Fun,” highlighting children-friendly shows; or “Hot & Cool,” highlighting new, alternative and non-traditional shows.

Why Have These Tickets Been Discounted? Are They Bad Seats?
While companies would certainly love to sell every ticket to every show at full price, offering last-minute discount tickets is a great way to fill otherwise un-sold seats as well as to attract new audiences. Sometimes seating may be in the rear or balcony of the theater (although even in this community’s largest theaters even the farthest seats still offer a great view) but often you’ll find yourself sitting front & center! Why? Well, one reason is that performers hate to see empty seats from the stage, so theaters work to fill in any un-sold gaps.

Will a Service Charge be Added to My Purchase?
No! The discount price that you see already includes ShowUp.com’s service charge. Even though we've simplified the process, we still want you to know that a portion of your purchase is applied to a service charge, as follows:

Discount Ticket Price	Surcharge (Already Included)
$10 or less:	$1.00 per ticket
$10.01 to $20:	$3.00 per ticket
$20.01 to $45:	$4.00 per ticket
Greater than $45:	$5.00 per ticket

Should I Buy Full-Price Tickets Now, or Wait to See If Discount Tickets Will Appear?
We can never promise that a future event will appear for discount sale. So, if theres something that you really have your heart set on seeing, our advice is to buy your tickets early and pay full price.

Are These Discount Tickets Available for Sale Anywhere Else?
The discount offers that you see here are available for sale only via ShowUp.com’s Ticket Marketplace and via ShowUp.com’s relationship with Sweet Connections Sweet Seats. We don’t accept telephone sales or walk-up orders.

Who Runs ShowUp.com?
ShowUp.com is a project of Alliance for Audience, a 501(c)(3) non-profit association comprised of the arts, sciences and cultural organizations of the Greater Phoenix region serving a mission to unite, strengthen and promote the arts and cultural community of the Greater Phoenix region, working on behalf of a conviction that the arts are an essential public good, critical to a vibrant democratic society, essential to economic vitality and invaluable as a source of personal enrichment and growth. For additional information visit: www.AllianceforAudience.org.